Submitting a complaint to the ECC
When should you use our services?
You are resident in Bulgaria.
Your complaint relates to a commercial enterprise in another EU member state, Norway or Iceland.
You bought a product or service from this trader as a consumer (not a company).
Where possible, you have already notified the trader of your problem (by email, post letter, etc).
How to submit a complaint to ECC Bulgaria?
ECC Bulgaria needs to set up a complete, structured dossier in order to examine your rights as a consumer. Please provide us with any necessary documentation:
- Proof of purchase or reservation
- Proof of payment
- Relevant correspondence with the other party
Do you feel that other documentation would be useful in order to execute your rights as a consumer? Feel free to include them in the appendix.
To save duplicate cases being created please only send us one email per issue.